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Privacy Policy

Last updated: January 2025

1. Introduction

Tumakr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our travel platform and services.

2. Information We Collect

Information you provide:

  • Account information: name, email address, phone number, and password.
  • Booking information: travel dates, tour preferences, number of travelers, and special requests.
  • Payment information: processed securely through PayPal. We do not store your full payment card details.
  • Communications: messages you send through our chat feature or customer support.

Information collected automatically:

  • Device information: browser type, operating system, and device identifiers.
  • Usage data: pages visited, features used, and interaction patterns.
  • Location data: general geographic location based on IP address.
  • Cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

  • To provide and manage your tour bookings and travel services.
  • To process payments and send booking confirmations.
  • To communicate with you about your bookings and inquiries.
  • To personalize your experience and provide AI-powered travel recommendations.
  • To improve and optimize our platform and services.
  • To send promotional communications (with your consent, which you can withdraw at any time).
  • To comply with legal obligations and protect our rights.

4. Sharing of Information

We may share your personal information with the following parties:

  • Tour operators and guides: to fulfill your bookings (e.g., names, tour dates, special requests).
  • Payment processors: PayPal, to process your payments securely.
  • Service providers: including Supabase (authentication), Google (maps and AI services), and AWS (file storage), who help us operate the platform.
  • Legal authorities: when required by law or to protect our legal rights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account.
  • Remember your preferences and settings.
  • Analyze how our platform is used to improve performance.
  • Provide personalized content and recommendations.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Service.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate data.
  • Deletion: request deletion of your personal data.
  • Portability: request your data in a portable format.
  • Opt-out: unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at contact@tumakr.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the Republic of Korea and the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service or by email. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at contact@tumakr.com.